Moving from Teams Live Chat?
Microsoft's notice: new setups closed 6 August 2026, and the service ended 5 October 2026.
Source: Set up and manage live chat (Microsoft Learn) — includes retirement FAQ (ms.date 2026-08-06; re-read 2026-10-12, after the 2026-10-05 retirement, unchanged) (checked 2026-10-12)
Point of Contact keeps what Live Chat gave you — a website widget answered by people in a Teams tab — and adds what it did not: AI first if you want it and Foundry agents you own on every plan, and from Growth more than one domain, registration through your own External ID tenant, and file submission for review. Coming to the Azure Marketplace.
What the replacement costs
Start is $39 a month for 3 seats and includes the website widget — one widget on one domain — plus the Foundry inference Microsoft bills you. Every plan starts with a 14-day free trial on the Azure Marketplace: no charge while it runs, and it converts to paid unless you cancel.
What carries over from Live Chat?
The shape carries over, the data does not. What your team already does — a widget on your website, people answering it inside a Microsoft Teams tab, signing in with Teams SSO — works the same way here, so the change is a setup, not a retraining. Past Live Chat conversations do not migrate: there is no import, and Microsoft ended the service on 5 October 2026. Your Teams channels and their data stay under your Microsoft 365 retention policies; export anything you need to keep.
What Live Chat gave you → what you get here
| Live Chat for Teams | Point of Contact |
|---|---|
| A website chat widget | A branded widget on every plan: Start ($39 a month) includes one widget on one domain; Growth adds widgets on any number of domains. |
| Answered by people in Teams | Agents and admins work in one Teams personal tab — take, transfer, close, review files, run analysis, change settings — with Teams SSO and activity-feed alerts. |
| No AI of your own | AI first if you want it. Bring the Foundry agents you own — model, instructions, knowledge. Microsoft bills your inference; we never run the model or override your instructions. |
| Anonymous visitors | Visitors register and sign in inside the widget, through your own Entra External ID tenant and the identity providers you set there. From Growth. |
| No files | Registered users upload, draft and submit files into a private Azure Blob space your team reviews from the same conversation. From Growth. |
| Microsoft-operated | We operate the service. Coming to the Azure Marketplace. |