AI + human customer support. All inside Microsoft Teams.
Unlimited AI triage with seamless human handoff — your agents work in the Teams they already use. Run it Self‑Hosted, a managed application deployed into an Azure subscription you control, or Hosted, where we run the service and you bring your own Azure AI Foundry agents.
B2B Support · Internal Helpdesk · B2C Website Widget
I need help with my subscription billing
I can help with that! I'm pulling up your account details now. It looks like your Growth plan renewed on March 15th.
Let me connect you with a billing specialist for the refund.
Built on the Microsoft ecosystem
Choose how Point of Contact runs
The same Teams-native AI + human support, two ways to run it — both coming to the Azure Marketplace.
Point of Contact — Self‑Hosted
For teams where security and data residency decide.
A managed application coming to the Azure Marketplace. It deploys the complete stack into an Azure subscription the customer controls, with just-in-time publisher access the customer approves — and the Private plan removes the publisher's role entirely.
- Conversations are stored on the customer's side of that boundary
- Publisher access is just-in-time: customer-approved, time-boxed, logged
- Signed updates that the customer chooses when to install
- Private plan: negotiated flat fee, zero publisher role
Point of Contact — Hosted
For teams that want the fastest start.
A transactable SaaS offer coming to the Azure Marketplace. We run the service; you bring your own Azure AI Foundry agents (required on every plan) — Microsoft bills your inference directly.
- Live in minutes — nothing to operate or upgrade
- You own the AI agents and models in your Azure AI Foundry
- The full runtime: multi-handoff, availability controls, visitor sign-in, file sharing
- Three plans with a published overflow rate per extra seat
Not sure? Security- and data-residency-led teams choose Self‑Hosted; convenience- and speed-led teams choose Hosted. Talk it through with us.
Three ways to deploy. One platform.
Whether you serve external customers, internal teams, or anonymous website visitors — Point of Contact adapts to your scenario.
B2B Customer Support
Your business customers get dedicated AI-powered support channels. Agents manage every conversation in Microsoft Teams with full account context and conversation history.
- Dedicated AI agents per customer segment
- Agent routing and queue management in Teams
- Server-initiated conversations via Service Bus trigger sources
- Account-level conversation history and context
Acme Corp — Billing inquiry
AI Agent is handling…
Contoso Ltd — API integration
Escalated to human agent
Northwind — Onboarding help
Resolved by AI
I've pulled up Acme Corp's account. Their last invoice was…
$49/mo entry ·Self-Hosted: stack in a subscription you control ·Self-Hosted: JIT-only publisher access — you approve ·Unlimited AI triage
Multiple AI agents. One seamless conversation.
Configure specialized AI agents backed by different Azure AI Foundry projects. Customers get expert help without knowing they switched agents.
"I need help with my billing"
"I see your account was charged $247. Let me check the details..."
"The integration config needs updating. Here’s how to fix it..."
"Hi! I have the full context. Let me handle the account adjustment."
No dead air — the AI keeps helping while the visitor waits for a human.
Multi-step handoffs with auto-summary and hand-back are part of the full PointOfContactAI runtime — included with Point of Contact — Hosted.
Agent-to-Agent Transfer
Different AI specialists for different topics. Billing AI detects a technical issue and seamlessly transfers to the Technical AI.
AI-to-Human Handoff
When AI cannot resolve, full conversation history transfers instantly to a support agent working in Microsoft Teams.
Human-to-AI Return
Agents can transfer customers back to AI after resolving the complex part. Customers can always request a human again.
Fully Teams-native. Not a notification bridge.
The full solution is managed inside Microsoft Teams — claim, transfer, close, configure. No new console. Not a notification, not a link to another app: your support agents work entirely within Teams.
Other platforms send a Teams notification, then redirect agents to a separate web console. Point of Contact delivers the complete agent experience — queue management, conversation threads, transfers, admin configuration — all inside Teams.
Point of Contact 3 active chats Why was I charged $247 on...
The API endpoint returns...
Can I upgrade my plan to...
Availability that matches how your team works
Gate human availability by a weekly business-hours schedule — with exceptions, holidays, and your timezone — or let live Microsoft Teams presence drive it. The AI is never gated: visitors always get answers.
Presence decides who is notified about a waiting visitor — it never hides the chat from visitors or assigns conversations for you.
Seven honored Teams presence states
Visitors who sign in, stay known
Anonymous chat is always the default. When a visitor chooses to sign in, the relationship persists — identity, history, and files.
Optional sign-in via Microsoft Entra External ID
Visitors can chat anonymously or sign in through Microsoft Entra External ID. Google, Facebook, and Apple sign-in work as identity providers your organization configures in its own External ID tenant.
History that follows the visitor
Signed-in visitors see their archived conversations across sessions and devices — no "start over" every time the tab closes.
A private file space, shared as chat
Each signed-in visitor gets a private per-user file space on Azure Blob Storage. Files travel both directions as chat bubbles — visitors share documents with agents, and agents share files back.
Included with Point of Contact — Hosted
See it in action
AI chat, agent console, embeddable widget — all connected through Azure.
What are your business hours for support?
Our support team is available Monday through Friday, 8 AM to 6 PM EST. For after-hours inquiries, I can help with most questions or connect you to an agent when they're back.
One tag. Full support.
Drop a single script tag on any website. Domain-whitelisted, rate-limited, and fully featured.
<script src="https://yourcompany.com/embed/loader.js"
data-key="ek_abc123"
data-position="bottom-right"
data-theme="light">
</script>Here's your onboarding checklist:
AI agents return interactive Adaptive Cards — checklists, buttons, forms — rendered natively in chat.
The whole story in about a minute.
From first contact to resolution
Intelligent routing ensures every conversation reaches the right endpoint — AI or human.
Customer Reaches Out
Customer starts a conversation via your website widget, web app, or direct link. Optionally authenticate with OAuth or start anonymously.
AI Agent Responds
Specialized AI agents handle the query based on topic — billing, technical, sales. Real-time word-by-word streaming with Adaptive Cards and interactive responses.
Seamless Handoff
When AI can't resolve, it hands off with full conversation context to an agent in Teams. Human agents can transfer back to AI or to another specialist — all in one session.
Hand-back to AI and transfer to another team member: included with Point of Contact — Hosted
Agent Resolves in Teams
Human agents resolve the issue right inside Microsoft Teams — no context switching.
Route to Specialist
Escalate to a specialized AI agent or transfer to another team member with full history.
Included with Point of Contact — Hosted
Return to AI
Agent transfers customer back to AI after resolving the complex part. Customer can request a human again at any time.
Included with Point of Contact — Hosted
Self-Hosted runs on your compliant cloud
The Self-Hosted managed application inherits the controls of the Azure subscription it lives in. Your policies, your auditors, your perimeter.
Your subscription, your controls
Point of Contact — Self-Hosted deploys into an Azure subscription you control. Your existing Azure policies, network rules, encryption settings, and audit tooling apply to the stack automatically — there is no second vendor environment to certify.
Built on Microsoft's certified cloud
The underlying Azure services are certified by Microsoft against standards such as SOC 2, ISO 27001, and HIPAA — those are Microsoft Azure's certifications, and your workloads run on that audited infrastructure.
No standing data-plane access
The publisher holds no standing access to your data plane — any elevation is just-in-time: you approve it, it is time-boxed, and every session is logged. Deny assignments block the publisher from your chat messages, keys, and secrets, and the Private plan removes the publisher's role entirely.
Unlike SaaS vendors who must independently certify each service, a Point of Contact — Self-Hosted deployment runs inside the Azure environment you already govern. Microsoft's certifications cover the platform; your controls cover the workload — and your auditors already know Azure.
How we compare
Feature-by-feature comparison showing why Point of Contact leads in data sovereignty, Teams integration, and value.
| Capability | Point of Contact | Intercom | Zendesk | Freshdesk | Copilot Studio |
|---|---|---|---|---|---|
| Customer data ownership On Point of Contact — Self-Hosted, data stays in an Azure subscription the customer controls. | ✓ Native (Self-Hosted) | ✗ | ✗ | ✗ | Partial |
| Agents work in Teams AI agents operate directly inside Microsoft Teams without requiring users to switch apps. | ✓ Native | ✗ | Plugin | ✗ | Separate |
| AI → Human handoff with context When AI can't resolve an issue, it transfers the full conversation history to a human agent seamlessly. | ✓ Instant | ✓ | Limited | Limited | ✗ Manual |
| Multi-agent AI orchestration Multiple specialized AI agents collaborate on complex requests, each handling its area of expertise. Available on Point of Contact — Hosted; Self-Hosted ships a single configurable AI agent. | ✓ Native (Hosted) | Single | Single | Single | ✓ |
| Embeddable widget (one tag) Drop a single script tag into any website to add a fully functional support chat widget. | ✓ | ✓ | ✓ | ✓ | ✗ |
| Azure Marketplace native Purchase and deployment directly through the Azure Marketplace with unified billing (Point of Contact listing coming soon). | Coming soon | ✗ | Listed | ✗ | ✓ |
| Full Teams agent console Complete agent workspace inside Microsoft Teams — not just notifications, but thread management, transfers, and admin. | ✓ Native | ✗ Notif only | Limited | ✗ Notif only | Separate |
| Bidirectional AI ↔ Human handoff Both AI-to-human and human-to-AI transfers with full context. Customers can always request a human again. Available on Point of Contact — Hosted. | ✓ Native (Hosted) | AI→Human only | AI→Human only | AI→Human only | ✗ |
| Proactive event triggers Start conversations automatically from external events via Azure Service Bus trigger sources, with AI triage. | ✓ Native | Custom | ✗ | ✗ | ✗ |
| Starting price Lowest published plan price; actual cost depends on usage, seats, and add-ons. | $49/mo | $39/seat/mo | $55/agent/mo | $15/agent/mo | $200/mo |
| Cost for 7 agents Total monthly cost for a team of 7 support agents including AI. | $99/mo | $273+/mo | $385+/mo | $343+/mo | $200+/mo |
7 seats: $99/mo on the published seat ladder
Compare to Intercom at $39/seat ($273/mo) or Zendesk at $55/agent ($385/mo) for the same team size. Every seat count has a published price — and there is never a per-resolution fee.
As of July 2026 — list prices, subject to change.
Partial — Feature exists but with significant limitations or requires extra configuration.
Separate — Requires a separate app or service rather than being built-in.
Native (Hosted) / Native (Self-Hosted) — Capability is specific to the named Point of Contact offer.
Two offers. One published seat ladder.
Unlimited AI conversations on every plan — no per-resolution fee, ever. Both offers are coming to the Azure Marketplace.
Point of Contact — Self‑Hosted
One plan. Pick your seats.
Choose a seat count in the purchase wizard; the price follows the published seat ladder. Adding a seat never changes your plan — the tier name (Start, Growth, Professional) simply follows your seat count.
| Seats | Monthly price | Tier |
|---|---|---|
| 3 | $49 | Start |
| 4 | $69 | Start |
| 6 | $99 | Growth |
| 13 | $199 | Professional |
| 20 | $274 | Professional |
- Unlimited AI conversations — no per-resolution fee
- Deploys the complete stack — including your own Azure AI Foundry, provisioned for you or an existing project you connect — into an Azure subscription you control
- Azure infrastructure runs in your subscription and is billed by Microsoft
Private plan
For organizations where a consent gate is not enough.
- Negotiated flat fee
- Zero publisher role — removed entirely
- No metering
Point of Contact — Hosted
We run the service. Bring your own Azure AI Foundry — required on every plan; Microsoft bills your inference directly, so you own the model and the AI spend.
Start
Small teams getting started with AI-powered support.
- Human agent seats 3
- Extra seats (metered) $20/seat
- AI conversations Unlimited
- Azure AI Foundry Bring your own
Growth
Growing teams that need more capacity.
- Human agent seats 7
- Extra seats (metered) $18/seat
- AI conversations Unlimited
- Azure AI Foundry Bring your own
Professional
Larger teams that need maximum capacity and the best rates.
- Human agent seats 15
- Extra seats (metered) $15/seat
- AI conversations Unlimited
- Azure AI Foundry Bring your own
A built-in trial agent (100 messages over 14 days, dashboard-only) lets you evaluate before connecting your Azure AI Foundry.
Not sure which offer fits?
Security- and data-residency-led teams choose Self‑Hosted; convenience- and speed-led teams choose Hosted. We will help you pick — and tailor seat counts, SLAs, and onboarding for large deployments.
Real-world scenarios
See how Point of Contact works across different deployment scenarios with industry-specific examples.
Dedicated AI support for your business customers
Healthcare providers, financial institutions, and enterprise clients get compliant, AI-powered support channels. Agents manage conversations in Teams with full account context. On Self-Hosted, data stays in an Azure subscription the customer controls.
- HIPAA-compliant patient support (Healthcare)
- Fraud alert escalation and account inquiries (Financial)
- Server-initiated conversations via Service Bus trigger sources
- Account-level conversation history and audit trails
I need to refill my blood pressure medication
I can help with that. I see your prescription for Lisinopril 10mg was last filled on Feb 15. Let me submit a refill request to your pharmacy. Would you like to also schedule a follow-up with Dr. Chen?
Frequently asked questions
What is Point of Contact AI?
What is the difference between Self-Hosted and Hosted?
How does data isolation work on Self-Hosted?
Do our agents need to learn a new tool?
How does AI-to-human handoff work?
What happens when our agents are offline?
Can we embed the chat widget on our website?
What compliance certifications do you support?
How does pricing work?
How long does deployment take?
Can we use multiple AI agents?
Is there a free trial?
How do I contact the Point of Contact AI team?
Can I use Point of Contact AI for internal employee support?
How does visitor sign-in work?
What is the difference between B2B and B2C deployment?
How do proactive event triggers work?
Why is this considered future-proof?
Still have questions?
Get in touchLet's talk
Whether you're ready to deploy or just exploring, our team is here to help. Tell us about your support challenges and we'll show you how Point of Contact fits.
Email us directly
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