These Terms of Use ("Terms") are provided by Innovations24 LLC, doing business as Point of Contact AI ("Point of Contact AI", "we", "our", or "us"). They govern your access to and use of:
- our websites, pointofcontact.ai and docs.pointofcontact.ai (together, the "Sites"); and
- the Point of Contact app for Microsoft Teams, Outlook and the Microsoft 365 Copilot app (the "App"), and Point of Contact, the service we operate that the App is part of and connects to (the "Service").
By accessing or using the Sites, the App or the Service, you agree to these Terms. If you do not agree, please do not use them.
Section 4 explains how these Terms apply to the App and the Service, and how they work together with the Standard Contract for Microsoft Marketplace that governs a subscription.
1. Who we are
The Sites, the App and the Service are provided by Innovations24 LLC, a United States limited liability company, located at 5900 Balcones Drive, Ste 100, Austin, TX 78731, United States. You can reach us at info@innovations24.com.
2. Use of the Sites
You may use the Sites for lawful purposes — to learn about our product, read our documentation, and contact us. You agree that you will not:
- use the Sites in a way that breaks any applicable law or regulation;
- attempt to gain unauthorized access to the Sites, our systems, or any connected network;
- interfere with or disrupt the Sites, including by introducing malware or placing an unreasonable load on our infrastructure;
- scrape, harvest, or collect data from the Sites by automated means in a manner that burdens or disrupts them;
- misrepresent your identity or submit false information through our contact form; or
- copy, reproduce, or redistribute Site content except as permitted in Section 3.
We may suspend or restrict access to the Sites, in whole or in part, at any time and without notice, to protect the Sites, our users, or our rights.
3. Intellectual property
The Sites and their content — including text, documentation, graphics, logos, layout, and the "Point of Contact AI" and "Innovations24" names and marks — are owned by Innovations24 LLC or its licensors and are protected by intellectual-property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to view and use the Sites for their intended purpose.
You may quote or reference our documentation for the purpose of evaluating or using the product, with attribution, but you may not otherwise reproduce, distribute, or create derivative works from Site content without our prior written permission. All rights not expressly granted are reserved.
4. The Point of Contact app and the Service
The subscription and the Standard Contract. An organization gets the Service by subscribing to Point of Contact through Microsoft Marketplace; that organization is the "Customer". The subscription, including any trial period, is governed by the Standard Contract for Microsoft Marketplace, together with any amendments stated on the offer (together, the "Standard Contract"). The Standard Contract is incorporated into these Terms by reference. If these Terms and the Standard Contract conflict, the Standard Contract controls. The license to use the App and the Service, the warranties, the limits of liability and any indemnities are those set out in the Standard Contract; Sections 7, 8 and 9 of these Terms apply to the Sites only.
Who may use the App. The App is how the Customer's people use the Service in Microsoft Teams, Outlook and the Microsoft 365 Copilot app. You may use the App and the Service only if the Customer has authorized you — for example, as one of its agents or administrators — and only for the Customer's purposes, under the Customer's subscription, these Terms and the Standard Contract.
The Customer's responsibilities. The Customer is responsible for the people it authorizes and for their use of the App; for granting, in its own Microsoft tenant, the permissions the App requests; and for the Microsoft services it connects to the Service, such as its Microsoft Entra tenant and the Azure AI Foundry project it brings. Those Microsoft services, and Microsoft Teams, Outlook and Microsoft 365 themselves, are governed by the Customer's own agreements with Microsoft, not by these Terms.
Acceptable use. When you use the App or the Service, you agree that you will not:
- use them in a way that breaks any applicable law or regulation;
- attempt to gain unauthorized access to the Service, to data that belongs to another Customer, or to our systems;
- interfere with or disrupt them, including by introducing malware or placing an unreasonable load on them; or
- copy or reverse engineer them, except to the extent applicable law permits despite this restriction.
Visitors to a Customer's website. If you chat with an organization through a Point of Contact chat widget on that organization's website, the conversation is with that organization, and its own terms and privacy notice apply to you. We provide the Service to that organization as its service provider; our Privacy Policy explains how we handle that data on the organization's behalf.
One service, one set of terms. Point of Contact is offered in one form only: the Service, which we operate, with the App as part of it. These Terms, together with the Standard Contract, govern the App and the Service; there is no other edition of Point of Contact and no separate license terms for one.
Documentation. The documentation at docs.pointofcontact.ai is provided for informational purposes to help you evaluate and use the product. It does not form part of any contract, and it does not modify the Standard Contract. If there is any conflict between the documentation and the Standard Contract or these Terms, the Standard Contract and these Terms control.
5. Third-party links and services
The Sites may link to third-party websites and services, including Microsoft and Microsoft Azure resources. We provide these links for convenience and do not control, endorse, or take responsibility for third-party content, products, or practices. Your use of any third-party site or service is subject to that third party's own terms and privacy policy.
6. Privacy
Our handling of personal information in connection with the Sites, the App and the Service is described in our Privacy Policy and, for browser storage, our Cookie Policy. By using the Sites, the App or the Service, you acknowledge those policies.
7. Disclaimer of warranties
THE SITES AND THEIR CONTENT, INCLUDING ALL DOCUMENTATION, ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SITES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT THE CONTENT IS ACCURATE, COMPLETE, OR CURRENT.
Documentation may describe features, configurations, or behavior that change over time. Nothing on the Sites is legal, financial, or professional advice.
8. Limitation of liability
To the fullest extent permitted by law, Innovations24 LLC and its officers, employees, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, data, business, or goodwill, arising out of or relating to your use of — or inability to use — the Sites, whether based in contract, tort, or any other legal theory, even if we have been advised of the possibility of such damages. Our total liability for any claim relating to the Sites will not exceed one hundred U.S. dollars (US$100). Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.
9. Indemnification
You agree to indemnify and hold harmless Innovations24 LLC from any claims, damages, and reasonable expenses arising out of your misuse of the Sites or your breach of these Terms.
10. Changes to these Terms
We may update these Terms from time to time. When we do, we will revise the "Last updated" date above. For material changes, we will provide a more prominent notice on the Sites. Your continued use of the Sites, the App or the Service after changes take effect means you accept the revised Terms. A change to these Terms does not change the Standard Contract.
11. Governing law
These Terms are governed by the laws of the State of Texas, United States, without regard to its conflict-of-laws rules. You agree to the exclusive jurisdiction of the state and federal courts located in Texas for any dispute arising out of or relating to these Terms, the Sites, the App or the Service, to the extent permitted by law — except that a dispute under the Standard Contract is governed by the law and the courts that the Standard Contract specifies.
12. Contact
Questions about these Terms? Contact us at:
Innovations24 LLC (d/b/a Point of Contact AI)
5900 Balcones Drive, Ste 100
Austin, TX 78731
United States
info@innovations24.com